Frequently Asked Questions

Remorquage 01 is a car breakdown and towing company specialized in 24/7 emergency intervention. We offer breakdown service, towing, roadside assistance and fast intervention throughout the Ain and Haute-Savoie regions with a team of expert mechanics.

Remorquage 01 was founded in 2015. We have over 8 years of experience in car breakdown service, towing and roadside assistance. Our expertise allows us to intervene efficiently on all types of vehicles.

Our office is located at 253 Rue des Bergers, 01170 Gex. We intervene throughout the Pays de Gex and Ain area: GEX, Ferney-Voltaire, Saint-Genis-Pouilly, Divonne-les-Bains, Bellegarde-sur-Valserine and all surrounding towns.

Yes, Remorquage 01 mainly intervenes in the departments of Ain (01) and Haute-Savoie (74). We cover the entire Pays de Gex, the Bassin Bellegardien and border zones for ultra-fast breakdown service.

Remorquage 01 offers all types of car breakdown services: battery, flat tire, door opening, engine failure, short and long distance towing, motorcycle assistance, heavy duty breakdown. We intervene on all types of vehicles with professional equipment.

Yes, Remorquage 01 offers 24/7 car assistance, 365 days a year. Our team is permanently available for all your car emergencies throughout the region.

Our intervention times are optimized: arrival on site in less than 20 minutes in GEX, 30 minutes in other nearby cities. For emergencies, we prioritize speed of intervention.

Yes, Remorquage 01 is a partner of many insurance companies. We directly handle administrative procedures and you don't have to pay in advance.

Remorquage 01 uses latest generation professional equipment: electronic car diagnosis, specialized mechanical tools, secure towing equipment, and adapted intervention vehicles. Our equipment allows us to intervene on all types of vehicles.

Modern electronic diagnosis offers superior precision, fast fault identification, and more efficient repair. Unlike manual diagnosis, we precisely identify problems thanks to our professional tools.

Yes, our fleet of vehicles is adapted to all types of interventions: light cars, utility vehicles, heavy duty, motorcycles. We have tow trucks, trailers and specialized equipment for each situation.

Yes, Remorquage 01 intervenes on all vehicle brands: Peugeot, Renault, Citroën, BMW, Mercedes, Audi, Volkswagen, and all foreign brands. Our team is trained on all types of vehicles.

Our rates depend on the type of breakdown, towing distance, intervention complexity, and required equipment. Each intervention is unique, which is why we offer free and transparent personalized quotes.

Yes, we offer packages for common breakdowns (battery, flat tire), but most of our services are priced according to the intervention. We adapt our rates to your situation to offer you the best solution.

No, we are transparent about our rates. All costs are detailed in the quote: intervention, diagnosis, repair, towing, and material. No additional fees will be charged without your prior agreement.

Yes, we offer payment facilities adapted to your situation: cash, card, and direct billing to your insurance. We adapt to your budget constraints.

Our intervention process takes place in 4 steps: 1) Call and diagnosis of the breakdown, 2) Dispatch of the appropriate team, 3) Intervention and repair on site, 4) Verification and billing. We keep you informed at each step.

The duration depends on the type of failure. A battery breakdown takes 15-30 minutes, a flat tire 20-45 minutes, a towing 30-60 minutes depending on distance. We give you a precise time during the call.

Yes, we inform you in real time of our team's arrival. You receive an SMS with the estimated arrival time and can call us anytime for questions or updates.

After the intervention, we give you a detailed invoice, we check that everything is working correctly, and we remain available for any question. We also offer follow-up and a guarantee on our interventions.